What is fitC?
fitC is a brand of MotorEasy, a market leading car maintenance and repair provider, that has been designed to provide a better experience for car warranty owners.
How do I use fitC?
The fitC device is installed into your vehicle and works in the background. Once purchased, simply log on to the fitC Portal or use the fitC App to register, activate and view your car’s data.
What happens if I cannot find where to install my device?
If you are having problems installing your device or cannot find the OBDII diagnostic socket in your car, please login to your MotorEasy account where there is more information. If that fails to answer your query please call our technical support team on 0800 131 0001.
What happens if I change my vehicle when using fitC?
In this instance, we can transfer or cancel your fitC car warranty, to do so please call us on 0800 131 0001.
What happens if there’s a fault with the device?
If there is a problem with the fitC device or your fitC Portal / App access, please call our technical team on 0800 131 0001, or email email@example.com. If there is a problem with the device that we cannot fix, we will organise a replacement device for you.
How do I log onto the fitC Portal?
Once you have bought your fitC car warranty your account will be automatically activated for use on the fitC Portal. Once you have received your device (within 5 working days), simply go to https://motoreasy.trakm8prime.com and you’re ready to login with fitC.
How do I download the fitC App?
You can download the fitC app from the App Store for iOS devices and from the Google Play Store for Android devices. Links provided below:
What do I do if I don’t want to keep my fitC car warranty?
Should you wish to cancel your fitC car warranty you can do so within our 14-day cancellation period. If a continuous plugin plan has been purchased a cancellation fee of £75 will apply for the plugin device during the first two years of cover, including this 14-day period.
I have a complaint who should I send it to?
In the first instance please call our technical support team by calling 0800 131 0001 who will be happy to assist you. Alternatively, please send your complaint to firstname.lastname@example.org.
What do I do if I lose my device?
Call our technical team on 0800 131 0001 and we’ll send you a new one, unfortunately there will be a charge.
Does fitC conform to current legislation?
Yes, you can view our conformity here.